Are you not completely satisfied with your order?
Of course we do everything we can to provide you with a good product that you enjoy. We believe in the quality of our products, but it is always possible that you are not satisfied with your choice or that the product arrived damaged. Then take immediately contact on with us. We will not make a fuss if you are not satisfied.
How can I exchange or return a product if it does not meet my expectations?
You can register your product(s) for return within 30 days of receipt without giving any reason. You will then be credited with the full order amount including shipping costs (provided it concerns the entire order). Only the costs for returning from your home to dapeppa are for your own account.
If you make use of the right of withdrawal, the product must be returned to dapeppa with all accessories supplied and (if reasonably possible) in its original condition and packaging. To exercise this right, please send us an e-mail within 30 days of receipt. In this email you can indicate whether it concerns the entire order or part of the order. You then have another 14 days to return the product(s). You will receive a confirmation email from us in which we let you know how you can return the products.
Exchanging a product for the same product in a different flavor / variant counts as a new order. You return the product(s) you want to exchange within the trial period of 30 calendar days. Then place a new order as you are used to. Dapeppa therefore charges shipping costs for the processing and delivery of this order. When a product has to be exchanged due to an error by dapeppa or a defect / breakage, the shipping costs are of course for dapeppa.
Received a wrong or damaged product?
If you have received a product that is incorrectly delivered, defective, damaged or incomplete, you can choose to return the product free of charge or replace it free of charge. This can be done by sending us an email within 30 days of receipt with the reason for the return. We always provide a suitable solution. Read more about this on the complaints page.
When will I get my money back?
As soon as we have received your message by email (within 30 days), we will refund the amount within 14 days, provided that the product has already been returned in good order.