A question about your order, shipping or return? You can quickly find the answer below. If your question is not listed, we will be happy to assist you personally.
We usually process your order within 1 to 2 business days. After that, PostNL generally delivers your package within 24 hours (Belgium 48 hours). You will receive a shipping confirmation with a track & trace code.
Within the Netherlands, shipping is free for orders over 30 euros; for orders below that, we charge 4.95 euros. To Belgium and Germany, shipping is free for orders over 45 euros; for orders below that, it's 8.75 euros. To Denmark, France, Italy, Luxembourg, Austria, Portugal, and Spain, we charge 22.95 euros, free for orders over 100 euros. Other EU countries: 39.95 euros. We do not ship outside the EU, but feel free to email us if you still wish to place an order from there.
Yes. You can return unopened products within 30 days of receipt, without giving a reason. Send us an email at hallo@dapeppa.nl and we'll arrange it together. Please also view our refund policy.
How annoying! Email us within 30 days at hallo@dapeppa.nl with your order number and, if possible, a photo. We will provide a suitable solution, either a free replacement or a refund.
Most are, but not all yet. We are working towards that. If it's stated, then the product is organic and Skal-certified. On the product page, you can read which ingredients we use for each product.
The experience of everyone who comes into contact with dapeppa is very valuable to us. We believe it is important that reviews provide the best possible picture of dapeppa's products and service. All reviews are genuine and only come from real customers. Our reviews are therefore impartially managed by WebwinkelKeur.
Not satisfied or something broken? This is how you arrange a return.
Review refund policyFeel free to send us a message; we usually respond within 1 to 2 business days.
